Return and Refund Policy

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Return and Refund Policy for The Booby Co.

At The Booby Co., we are committed to providing quality products and ensuring customer satisfaction. If for any reason you are not completely satisfied with your purchase, you may be eligible for a return or refund under the following terms and conditions:

Eligibility for Returns

• Items must be returned within 30 days of the date of purchase.

• Products must be in their original condition, with all packaging, tags, and accessories included.

• Only items purchased directly from The Booby Co. are eligible for return or refund. Products purchased through third-party retailers must be returned according to their policies.

Non-Returnable Items

The following items are not eligible for return:

• Products damaged due to misuse, negligence, or unauthorized alterations.

• Items marked as final sale or clearance at the time of purchase.

Return Process

1. Contact Us:

• Email theboobyco@gmail.com with the subject line “Return Request.”

• Provide your name, date of purchase, order number, and a detailed description of the issue with the product.

2. Approval:

• Once your request is reviewed, you will receive an email confirming whether your return is approved.

• Approved returns will include further instructions on how to send the product back to us.

3. Shipping:

• Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent.

• Please use a trackable shipping method, as we cannot be responsible for lost or undelivered packages.

Refunds

• Refunds will be processed to the original method of payment within 7-10 business days after the returned product is received and inspected.

• Any shipping fees (if applicable) are non-refundable unless the return is due to our error.

• A restocking fee may apply for non-defective items, if stated in your approval email.

Exchanges

• If you prefer an exchange instead of a refund, please indicate this in your return request. Exchanges are subject to product availability.

Damaged or Defective Items

• If you received a damaged or defective item, please contact theboobyco@gmail.com immediately with photos and details of the issue. We will prioritize resolving the problem at no cost to you.

If you have further questions about our return and refund policy, don’t hesitate to reach out at theboobyco@gmail.com. We’re here to help!